FAQ
Shipping
Times vary depending on the destination country.
For EU countries, it takes 5-12 business days.
For the US, it takes 7-20 business days.
For other countries, it takes 7-25 business days.
Shipping fees will apply at checkout, price depends on your location and total order weight.
We ship world-wide, if there will be issues with your location, we will instantly contact you and will solve this issue together.
The easiest way to find your tracking number is via the email we sent out when your parcel was sent from our warehouse, alternatively through your member account in order details you can find your tracking number. If you still need assistance, you always can contact us via phone, email, or chat.
Product
Our products range from brand new to used, depending on the item. Each product listing will specify the condition of the item.
Our return policy allows for
returns within 30 days of receiving the item. The item must be in the same
condition as received, with tags and in its original packaging. Proof of
purchase is required. Contact us at support@gomilitar.com to start a return.
More information can be found at https://gomilitar.com/policies/refund-policy
Yes, all of our products are authentic military surplus items sourced from various countries.
We periodically offer discounts and promotions. Please subscribe to our newsletter or follow us on social media to stay updated on our latest offers. Also by subscribing to our newsletter, you will receive a 10% OFF coupon code for your first order.
The restock date of most items is unknown because our suppliers don't refill military surplus stock regularly. The best way to get to know about restocking is to use the "Notify me when available" feature on product pages.
Select "out of stock" variation you are interested in and an additional button "Notify me when available" will appear.
Yes, we provide size charts for clothing and footwear on the product pages to help you choose the right size. If you can't find sizing chart or get confused by it, please contact us via email or live chat.
Orders
We strive to process orders quickly, but if you need to cancel or modify your order, please contact us as soon as possible.
We will do our best to accommodate your request.
Company Name: Militar LTD
Registered Address: Klaipėdos g 127J, LT-97156, Kretinga
VAT Identification Number: LT100011016312
Business Registration Number: 304564460
Phone Number: +37066751390
Email Address: support@gomilitar.com
Contact us at support@gomilitar.com or through our chat. Include a picture of your delivery note and the incorrect product. We’ll assist you as soon as possible.
During promotions and offers (eg Black Friday, Cyber Monday) discount codes are temporarily disabled. Likewise, you’re not able to combine several different discount codes. Some of our discount codes also are time-limited and may therefore be invalid.
The problem was probably caused by a temporary error. You can always contact us via email, chat or phone to check if your order has been processed or not.
Any question?
Contact us at support@gomilitar.com or through our chat. Include a picture of your delivery note and the incorrect product. We’ll assist you as soon as possible.